A Taobao store is a tremendous task to take on and should not be done "out of the goodness of your heart" it is a job, and you do need to invest quite a bit of time in it especially for customer service.
Store items should be priced following the XinCheJian pricing model and with a direction of trying to get more people into XinCheJian and putting name to a face. Care should be taken to honestly represent XinCheJian, the hackerspace, the community.
the following list is tasks to be completed to manage the Taobao store for XinCheJian
- Uploading of product photos and descriptions
- maintaining store/keeping updated with changes to product availability and pricing
- Customer service - answering questions, complaints within 24 hours
- Dealing with logistics - deliveries, defectives, returns, shipments, packaging within 24 hours
- Keeping track of stock/purchasing more
- monthly update of accounting, products sold, complaints, feedback
- "how to use.." and similar debugging questions should not be answered directly but they should be redirected to a wiki.xinchejian.com page
- __% of monthly profit in sales on equipment through the site for managing the store
- virtual goods such as memberships, workshops will not see a commission, but a convenience fee might be charged.
- no health insurance
- no social insurance
- no hours of operation
- no reimbursements on internet facilities
- no reimbursement on phone charges
- no vacation
- Maintain a monday -> Sunday position